Issue to access a conversation

You must be wondering why you can’t access the messages of a member that seemed so interested in your ad.

This is probably because their ad has been removed from our website. Here are 3 possible reasons for this:

  • The user has already found what they were looking for
  • The member did not meet the website's Terms and Conditions
  • The member was spotted and reported as a scammer (flag)

Once a user has been flagged as a scammer by our community, our moderators will investigate the account and decide whether the user is a scammer or not.

If the user is considered as a Scammer, the moderation team will instantly block their account and ban them from the site. Therefore, you will not be able to contact them anymore and we strongly advice not to make any contact through other channels.

If the reported user is not a scammer, the account will be reinstated and you will be able to contact them again.

To understand better how scammers work, visit our  Safety Centre

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